Shipping Policy
We aim to make shipping simple and stress-free.
Below you’ll find everything you need to know about how orders are processed and delivered.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Times
Delivery times vary by location, but most orders arrive within 3–5 business days after dispatch.
Please note that shipping times are estimates and may be affected by factors outside our control, such as carrier delays or peak shipping periods.
Shipping Rates
Shipping rates and any free shipping offers are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions or special shipping offers.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery every step of the way.
Shipping Locations
Currently, we ship within the United States only.
We hope to offer international shipping in the future.
Address Changes
Please make sure your shipping address is correct at checkout.
If you need to update your address after placing an order, contact us as soon as possible at hello@calmalab.co.
Once an order has shipped, we’re unable to make changes.
Delayed or Missing Packages
If your order appears delayed or hasn’t arrived within the expected timeframe, please reach out to us at hello@calmalab.co, and we’ll be happy to assist.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery with your order number, and we’ll make it right.
Questions
If you have any questions about shipping, feel free to contact us at hello@calmalab.co