Returns & Refund Policy
We want you to feel confident in your experience with CalmaLab.
If something doesn’t feel right, we’re here to help.
Returns
We offer a 30-day return window from the date your order is delivered.
To request a return, please contact us at hello@calmalab.co with your order number and a brief note about your request. We’ll guide you through the next steps.
Opened or Used Products
We understand that personal care products are experienced differently by everyone.
If a product has been opened or used and wasn’t right for you, you may still be eligible for a return within our return window.
Refunds
Once a return is approved, refunds are issued to the original payment method.
Refund processing times may vary depending on your payment provider, but are typically completed within 5–7 business days after approval.
Return Shipping
Return shipping costs may vary depending on the situation and will be communicated during the return process.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us at hello@calmalab.co as soon as possible with your order number and details, and we’ll make it right.
Purchases Made Through Other Retailers
If you purchased CalmaLab products through a third-party retailer, their return and refund policies will apply.
That said, you’re always welcome to reach out to us — we’re happy to help where possible.
Questions
If you have any questions about returns or refunds, contact us at hello@calmalab.co