Frequently Asked Questions

Orders & Shipping

When will my order ship? +

Orders are typically processed within 1–2 business days.

Once your order ships, you’ll receive a confirmation email with tracking details.

How long does shipping take? +

Shipping times vary by location, but most orders arrive within 3–5 business days after dispatch.

Please note that delivery times are estimates and may vary during busy periods.

How can I track my order? +

As soon as your order ships, you’ll receive an email with a tracking link.

You can use this link at any time to check your delivery status.

Can I change or cancel my order after placing it? +

We process orders quickly to get them to you as soon as possible.

If you need to make a change, please contact us at hello@calmalab.co as soon as you can.

Once an order has shipped, we’re unable to make changes.

What if I entered the wrong shipping address? +

If you notice an address issue, contact us immediately.

We’ll do our best to help if the order hasn’t shipped yet.

Do you ship internationally? +

Currently, we ship within the United States.

International shipping may be added in the future.

My order hasn’t arrived — what should I do? +

If your tracking shows a delay or your package hasn’t arrived within the expected timeframe, please reach out to us at hello@calmalab.co, and we’ll be happy to help.

What if my order arrives damaged or incomplete? +

If there’s an issue with your order, contact us within 7 days of delivery and include your order number.

We’ll make it right.

Returns & exchanges

What is your return policy? +

We want you to feel good about your experience with CalmaLab.

If something doesn’t feel right, you can request a return within 30 days of delivery as part of our money-back guarantee.

To start a return, simply email us at hello@calmalab.co with your order number and a brief note about your request. We’ll guide you through the next steps.

Can I return an opened or used product? +

Yes.

We understand that personal care products can feel different for everyone. If the product wasn’t right for you, you’re still covered under our guarantee.

When will I receive my refund? +

Once your return is approved, refunds are typically processed within 5–7 business days. You’ll receive a confirmation once it’s been issued.

What if I purchased CalmaLab elsewhere? +

If you purchased CalmaLab products through another retailer, their return policy will apply.

That said, you’re always welcome to reach out to us — we’re happy to help however we can.

Products & Usage

How do I use the CalmaLab sprays? +

CalmaLab sprays are designed to be simple and easy to use as part of your daily routine.

Spray directly onto clean skin and gently massage if needed.

Use whenever it feels right — whether that’s in the morning, during the day, or as part of your evening wind-down.

How often can I use the sprays? +

You can use the sprays daily.

Some people prefer once a day, while others use them as needed throughout the day.

Listen to your body and adjust based on what feels best for you.

Where should I apply the spray? +

The spray can be applied to common areas such as:

  • Arms
  • Legs
  • Shoulders
  • Neck

How long does one bottle last? +

Usage varies depending on how often you apply the spray.

With regular daily use, one bottle is typically designed to last around one month.

Ingredients & Formulas

What ingredients are used in CalmaLab products? +

CalmaLab products are made with clean, thoughtfully selected ingredients and minimal formulas designed for everyday use.

We focus on what’s needed — and leave out what’s not.

What type of magnesium do you use? +

Our sprays are formulated with magnesium designed for topical use.

They’re created to fit naturally into daily routines and personal care rituals.

What’s in the Sleep Spray? +

The Magnesium & Melatonin Sleep Spray includes magnesium along with melatonin and lavender, chosen to support a calming evening routine.

Are your formulas clean and minimal? +

Yes.

We keep our formulas simple and avoid unnecessary additives.

Each ingredient is selected with intention and purpose.

Are your products suitable for sensitive skin? +

Many customers with sensitive skin use our products comfortably.

That said, everyone’s skin is different — we recommend doing a small patch test before first use.

Do your products contain artificial fragrances? +

Our formulas are designed with simplicity in mind.

We avoid overpowering scents and focus on a clean, subtle experience.

Are CalmaLab products vegan and cruelty-free? +

Yes.

CalmaLab products are cruelty-free and made without animal-derived ingredients.

Safety & General

Is it safe to use CalmaLab products? +

CalmaLab products are designed for everyday personal care and are made with thoughtfully selected ingredients.

As with any topical product, we recommend using as directed and listening to your body.

Who should avoid using these products? +

If you have a known sensitivity to any ingredient, we recommend reviewing the ingredient list carefully and performing a small patch test before use.

Can I use CalmaLab products during pregnancy or while nursing? +

If you are pregnant, nursing, or have a medical condition, we recommend consulting a healthcare professional before use.

Are the products safe for children? +

CalmaLab products are formulated for adult use.

For children, we recommend consulting a healthcare professional before use.

Can the spray cause skin irritation? +

Skin reactions are uncommon, but everyone’s skin is different.

If irritation occurs, discontinue use and contact us if you have any concerns.

How should I store the products? +

Store in a cool, dry place away from direct sunlight.

Keep out of reach of children.

Are CalmaLab products intended to diagnose or treat medical conditions? +

No.

CalmaLab products are not intended to diagnose, treat, cure, or prevent any disease.